This Privacy Policy explains how Chennai Adventure Co. handles personal data when you use our website, make an enquiry, or book a guided culinary or market experience. It also describes the main purposes for which data is used, when it may be shared, and the choices available to you.
We may collect identification details, contact information, booking and payment records, group size, preferred dates, dietary information, meeting-point details, communication content, and limited technical data such as device and usage information from the website.
We receive personal data directly from users through consultation requests, email, phone, booking communications, and dietary or route preference submissions. We may also obtain data from payment-related records, website interactions, and information generated during service delivery, such as attendance and tour coordination notes.
We may use essential cookies to support site functionality, security, and session management. We may also use preference cookies to remember basic settings and analytics cookies to understand site performance and visitor use. Cookies do not normally identify you by name unless you provide that information through the site.
You may manage cookies through your browser controls, including blocking, deleting, or restricting cookies. Some site functions may not work properly if certain cookies are disabled. Where required, we may present a separate cookie choice mechanism for non-essential cookies.
We use personal data to respond to enquiries, confirm dates and group details, collect dietary and route preferences, arrange venue availability, confirm tastings and meeting points, process booking payments, manage communications, and deliver the guided experience. We also use data for accounting, fraud prevention, service improvement, and compliance with legal obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and related administrative functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or the security of our services. We may also share information where disclosure is necessary to prevent fraud or address a safety issue.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
To protect privacy, we may ask for information needed to verify your identity and locate the relevant records. We will assess each request in line with applicable law and respond within a reasonable period after verification is complete.
Booking, payment, and service records are retained for the period needed to manage the tour, resolve disputes, meet accounting or tax obligations, and maintain business records. When data is no longer required, we delete it or anonymize it in accordance with our retention practices and applicable law.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or direct communication where appropriate.
